HOW TO RETURN & EXCHANGE A PRODUCT(S)
New, unused gear can be returned within 30 days for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 21 days of delivery and may only be refunded in the form of store credit.
Proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work..
New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Used and undamaged gear will be issued store credit in the form of credits applied to your MTN Gear Supply account. We will not accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact support@mtngearsupply.com
Store Credits
Store credits issued for returned products will expire one year from the date of issuance. All other store credits expire 90 days from issuance, including credits issued as part of a promotion.
Warranty Contacts
Orders older than 30 days: Please email support@mtngearsupply.com. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.
- Item displays a manufacturer defect. Therefore it is not damaged as a result of natural wear and tear or accidents resulting in broken gear.
- Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue.
- Most importantly please attach photos of the item including the defective area. Requests must have pictures included in order to be processed.
- Keep in mind some vendors will require you to deal with them directly on your claim
Exchanges
The easiest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.
We will process the exchange in 1-5 business days once we receive the original product and exchange request. If the item you are requesting as an exchange is no longer available, we will contact you immediately.
You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department (support@mtngearsupply.com).
Returns Shipping
To mail the product(s) back to us, simply request the address from support@mtngearsupply.com. The customer returning the product is responsible for shipping unless it is to the manufacturer for a defect or special return policy in which case the manufacturer’s shipping policy is applicable.
Shipping and processing your return will take 10-15 days. Once processed, you’ll receive a Return Confirmation Email. Your credit card company may take another 2-5 business days to process. In general, this process takes 12-22 days from the time you ship your return until it shows on your credit card.
A return or exchange may not be processed if your MTN Gear Supply account is not in a positive standing, or processing the return or exchange puts your account into a negative standing.